Suggestions???

[elektro80]

Please read this:

[fonik]

it's a hard one - i will have to think about it.
1st thought was: what has EM to do with that (especially the DIY section)? EM should not take sides. but again, i will have to think about it...

[elektro80]

We don´t have anything to do with this, of course. But Oscar is kinda asking for some sort of advice.

It seems like Cwejman himself is a temperamental dude who isn´t too good at damage control. 0,5mm ?

[blue hell]

I think Oscar should publish this indeed and when he chooses to do so on electro-music.com I think we should not remove it.

That is when it is a factual story about what happened etc. ... he tried to contact cwejman, good thing ... don't know, when he chooses to not respond he shouldn't be surprised the story finds another way ... on previous occasions Oscar had a factual story, he'll do that again I think, I've no problem with it, I think it's a good thing actually.

[Tim Servo]

I think it might be overreacting to prohibit Oscar from publishing his letter. It would be no different than if he posted it on AH or SDIY or another public forum. What we SHOULD do is try to prevent it from becoming some sort of back and forth endless argument. AH has a policy where, in a dispute, each side is allowed one post to state their side of the story, and that's it! I'd say we let this go ahead, maybe even invite possible solutions (since it sounds like Oscar isn't getting his money back or his synth fixed, he'll have to DIY it by adding some insulation film or...?), and gently remind peeps to limit their responses if it overheats.

Tim (over eats, but rarely overheats) Servo

[DrJustice]

I also think he should be allowed to publish his story. If it was a raving mad rant with froth around the mouth, I'd think otherwise. There's nothing in the sign-up conditions that says you can't discuss this kind of thing, and I think it must indeed be allowed to discuss manufacturers policies as well as products (Sound's case is about both). The manufacturers then have a chance to speak for themselves - especially useful when they refuse to speak directly to their customers...

[elektro80]

I think Oscar has really been trying to be both kind and patient. he has also learned that it is possibly to discuss such issues directly with the vendors. However, he is also an unlucky bastard. His experience with Peter Grenader and the Plan B modules... And now Cwejman
From my point of view, the way he documented the pretty crudely built Plan B modules was absolutely believable and the response from Grenader was rather stupid.
What should have happened was of course that Grenader should have learned and started making his products look like the stuff Arrick puts out.
Actually this is a bit maddening. The crappy build quality of the Plan B modules is supposed to be a feature and a stroke of genius?

[fonik]

[Uncle Krunkus]

I don't know the product, so I really don't have a balanced point of view, but the one thing that crossed my mind is,
Why is the tip of a jack anywhere near the surface of a PCB?
If that is part of the design, and the clearances haven't been properly tested and accounted for, then I say, throw him to the wolves!
But,.....
How come there aren't a lot more complaints about it? Or are there?
If it's a commonly known design fault, which someone else has already voiced, then we are under no liability by hosting the same view. If not, then what has gone wrong in this particular case? If Oscar has had problems with other vendors, is he pushing the boundaries somewhat?
Bottom line is that EM isn't responsible for the views expressed by it's members.

[EdisonRex]

[Scott Stites]

Hey I just noticed this thread - did the letter ever get posted?

My two cents - I agree it should be allowed to be posted (if it hasn't already). The forum is a valuable resource for people - if a bit of news is unpleasent, it doesn't make it not newsworthy. As long as we remain neutral, that is. Like Fox News.

[blue hell]